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Abstract:
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The purpose of this independent study is to study the behavior and satisfaction of taxpayers on the services of the Lampang Provincial Revenue Office, Lampang Province.
The primary data are employed in this study. The amount of 416 samples are randomly corrected from the taxpayers who are served at the Lampang Provincial Revenue Office. The data are analyzed by the descriptive statistics, frequency, percentages, and ordering by Likert Scale.
The results show that more than 70% of the respondents were female, 30% of the respondents are between 25 to 34 years old, and 28% of the respondents get the 30,001 to 40,000 THB per month of incomes. The results also show that the respondents high frequently received the information from the Internet. They are frequently served at the office during the period of 2.01 to 4.00 p.m. Monday is mostly crowed with the customers. They are mostly to document the personal income tax returns. They also use the tax filing service more than 3 days before the last day of required payment day, because they do not want to pay an additional fine.
Furthermore, the results of the taxpayers’ satisfactions show that the respondents had the high level of satisfactions in all aspects; consisting with the services, a place, a communication or an information service, the service staffs, the service equipment, the service procedures, and the service phase used. The policy implementations for the government offices are to provide the budget for promoting both technology and the officers that would be continually developed the services. The service providers would also check and evaluate the service procedures in order to control the service quality and to be a higher efficiency. Finally, they should provide more public relations through internet to people getting the benefit information.
Keywords: Behavior, Satisfaction, Taxpayers, Services, Lampang Province
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